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71. Monitoring and assessing the use of external quality review organizations to improve services for young children: a toolkit for state Medicaid agencies

72. The New York City Health and Hospitals Corporation: transforming a public safety net delivery system to achieve higher performance

73. Munson Medical Center: constant focus on patient satisfaction

74. Norman Regional Health System: a city-owned public trust dedicated to improving performance

75. Physicians' views on quality of care: findings from the Commonwealth Fund National Survey of Physicians and Quality Care

76. Performance measures using electronic health records: five case studies

77. Recommended core measures for evaluating the patient-centered medical home: cost, utilization, and clinical quality

78. The role of Medicaid managed care in health delivery system innovation