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61. Oklahoma Heart Hospital: clinician leaders establish culture of quality

62. Promising practices for patient-centered communication with vulnerable populations: examples from eight hospitals

64. Public views on U.S. health system organization: a call for new directions

65. Parkwest Medical Center: focusing on patient and staff satisfaction

66. Scott & White Healthcare: opening up and embracing change to improve performance

67. The path to a high performance U.S. health system: a 2020 vision and the policies to pave the way

68. St. Luke's Medical Center: bottom-up approach to quality improvement in pneumonia care

69. Keeping America's food safe: a blueprint for fixing the food safety system at the U.S. Department of Health and Human Services

70. A close look at Medi-Cal managed care: stories of quality improvement success