1. Disparities in patient experiences, health care processes, and outcomes: the role of patient-provider racial, ethnic, and language concordance Author(s): Cooper, Lisa A. Publication: New York, NY. : Commonwealth Fund, [2004] Subject(s): Healthcare Disparities -- ethnologyCulturally Competent Care -- ethnologyHealth Services AccessibilityQuality of Health CareMinority HealthCultural DiversityUnited States -- ethnology