1. Duke University Hospital: organizational and tactical strategies to enhance patient satisfaction Publication: New York, N.Y. : Commonwealth Fund, [2008] Subject(s): BenchmarkingHospitals, UniversityOrganizational Case StudiesOrganizational InnovationPatient SatisfactionEmployee Incentive PlansForecastingLeadershipProcess Assessment (Health Care)Quality Assurance, Health CareQuality Indicators, Health Care -- statistics & numerical dataQuality Indicators, Health Care -- trendsHumansNorth CarolinaUnited States
