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1. Better and faster: how safety-net providers are redesigning care

2. Breakdowns in the medication reconciliation process

3. Brigham and Women's Hospital: "moving the needle" takes people, processes, and leadership

4. Comments from Pennsylvania medical professional societies on the Pennsylvania Patient Safety Authority's potential recommendations to prevent wrong-site surgery and the Authority's responses

6. Duke University Hospital: organizational and tactical strategies to enhance patient satisfaction

7. Enhancing the capacity of community health centers to achieve high performance: findings from the 2009 Commonwealth Fund national survey of Federally Qualified Health Centers

8. Equity measures and systems reform as tools for reducing racial and ethnic disparities in health care

9. Health plan quality improvement strategy reporting under the Affordable Care Act: implementation considerations

10. Home is where the hearth is: new models for nursing homes