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11. Quarterly update on wrong-site surgery: facilities with barriers to best practices may experience more wrong-site surgeries

12. Quarterly update: what body parts and procedures are associated with wrong-site surgery?

13. Process assessment is key to prevention of certain ophthalmology events

14. Duke University Hospital: organizational and tactical strategies to enhance patient satisfaction

15. Brigham and Women's Hospital: "moving the needle" takes people, processes, and leadership

16. Enhancing the capacity of community health centers to achieve high performance: findings from the 2009 Commonwealth Fund national survey of Federally Qualified Health Centers

17. Equity measures and systems reform as tools for reducing racial and ethnic disparities in health care

18. Health plan quality improvement strategy reporting under the Affordable Care Act: implementation considerations