1. Brigham and Women's Hospital: "moving the needle" takes people, processes, and leadership Publication: New York, N.Y. : Commonwealth Fund, [2008] Subject(s): BenchmarkingHospitals, VoluntaryLeadershipOrganizational Case StudiesOrganizational InnovationPatient SatisfactionHealth Care SurveysProcess Assessment (Health Care)Quality Assurance, Health CareQuality Indicators, Health Care -- statistics & numerical dataHumansMassachusettsUnited States
