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21. Learning from high performance health systems around the globe: invited testimony : Senate Health, Education, Labor, and Pensions Committee hearing on "Health Care Coverage and Access : Challenges and Opportunities"

23. Hutcheson Medical Center: focusing on personal interactions

24. The Hospital at Home model: bringing hospital-level care to the patient

25. Supporting patients through serious illness and the end of life: Sutter Health's AIM model

26. Managing patient access and flow in the emergency department to improve patient safety

27. Be prepared: reducing nursing home transfers near end of life

28. The building blocks of high-performing primary care: lessons from the field

29. Taking it to the next level: using innovative strategies to expand options for self-direction