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1. Touchscreen check-in: kiosks speed hospital registration

3. Workflow redesign: a model for California clinics

5. Using tracking tools to improve patient flow in hospitals

6. SIM "stack" in Minnesota: a case study of Otter Tail County Public Health

7. Section 1115 Medicaid expansion waivers: implementation experiences : findings from structured interviews in Arkansas, Indiana, Iowa, & Michigan : final report

8. Redesigning specialty care in community clinics: a California case study

9. Luther Midelfort Mayo Health System: laying tracks for success

10. Marshfield Clinic: health information technology paves the way for population health management

11. Mayo Clinic: multidisciplinary teamwork, physician-led governance, and patient-centered culture drive world-class health care

12. Marshfield Clinic: demonstrating the potential of accountable care

13. The integration of harm reduction and healthcare: implications and lessons for healthcare reform

14. Making use of all-payer claims databases for health care reform evaluation

18. Increasing access to behavioral health care advances value for patients, providers and communities

19. Behavioral health integration: treating the whole person

21. Reflections on building the advocacy capacity of nonprofit organizations

23. Assessing and addressing legal barriers to the clinical integration of community health centers and other community providers

24. Addressing patients' social needs: an emerging business case for provider investment

25. Accountable care in the safety net: a case study of the Cambridge Health Alliance

26. Denver Health: a high-performance public health care system

27. Duke University Hospital: organizational and tactical strategies to enhance patient satisfaction

28. Brigham and Women's Hospital: "moving the needle" takes people, processes, and leadership

29. Community Care of North Carolina: building community systems of care through state and local partnerships

30. Dedicated surgical care improvement team guides changes at Reid Hospital and Health Care Services

31. Carolinas Medical Center: demonstrating high quality in the public sector

32. Developing federally qualified health centers into community networks to improve state primary care delivery systems

33. Early adopters of the accountable care model: a field report on improvements in health care delivery

34. Buffalo and Western New York: collaborating to improve health system performance by leveraging social capital

35. Flowers Hospital: nearing perfection on core measures

36. Gaston Memorial Hospital: driving quality improvement with data, guidelines, and real-time feedback

37. Geisinger Health System: achieving the potential of system integration through innovation, leadership, measurement, and incentives

38. Group Health Cooperative: reinventing primary care by connecting patients with a medical home

39. Gundersen Lutheran Health System: performance improvement through partnership

40. Establishing a coalition to pursue accountable care in the safety net: a case study of the FQHC Urban Health Network

41. Grand Rapids and West Central Michigan: pursuing health care value through regional planning, cooperation, and investment

42. HealthPartners: consumer-focused mission and collaborative approach support ambitious performance improvement agenda

43. Henry Ford Health System: a framework for system integration, coordination, collaboration, and innovation

44. Health Share of Oregon: a community-oriented approach to accountable care for Medicaid beneficiaries

45. Hill Physicians Medical Group: a market-driven approach to accountable care for commercially insured patients

46. Intensive outpatient care program: a care model for the medically complex piloted by employers

47. Hutcheson Medical Center: focusing on personal interactions

48. Holland Hospital: pneumonia care by hardwiring process enhancements

49. Kaiser Permanente: bridging the quality divide with integrated practice, group accountability, and health information technology

50. Kettering and Sycamore Medical Centers: committing resources to surgical quality

51. Bringing primary care home: the Medical House Call Program at MedStar Washington Hospital Center

52. Hill Physicians Medical Group: independent physicians working to improve quality and reduce costs

53. Successful reduction of healthcare-associated MRSA infection rates

56. Ensuring health plan mergers benefit the community: California regulators and infrastructure investment programs

57. Pulling together: administrative and budget consolidation of state long-term care services

59. Partnering to succeed: how small health centers can improve care and thrive under value-based payment

61. The capacity of self-reported health measures to predict high-need Medicaid enrollees

62. Memorial Healthcare System: a public system focusing on patient- and family-centered care

63. Munson Medical Center: constant focus on patient satisfaction

64. Oklahoma Heart Hospital: clinician leaders establish culture of quality

65. Organizing for higher performance: case studies of organized delivery systems : series overview, findings, and methods

66. Norman Regional Health System: a city-owned public trust dedicated to improving performance

67. Opportunity for regional improvement: three case studies of local health system performance

68. Providing language services in small health care provider settings: examples from the field : field report

70. Parkwest Medical Center: focusing on patient and staff satisfaction

71. Ridgeview Medical Center: service line structure lays groundwork for surgical care improvement

72. Scott & White Healthcare: opening up and embracing change to improve performance

73. Parkview Medical Center: underscoring the importance of communication on pneumonia care

74. Shared-savings payment arrangements in health care: six case studies

75. The road to accountable care: building systems for population health management

76. St. Mary's Health Center: focus on core measures improves quality

77. St. Charles Hospital: improving surgical care through best-practice literature and order sets

78. St. Luke's Medical Center: bottom-up approach to quality improvement in pneumonia care

79. Healthier Americans for a healthier economy

81. Evaluation of the San Francisco Support at Home program: year 1 report

82. Ready or not?: protecting the public's health from diseases, disasters, and bioterrorism : 2005