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82. Memorial Healthcare System: a public system focusing on patient- and family-centered care

83. Oklahoma Heart Hospital: clinician leaders establish culture of quality

84. Promising practices for patient-centered communication with vulnerable populations: examples from eight hospitals

86. Public views on U.S. health system organization: a call for new directions

87. Parkwest Medical Center: focusing on patient and staff satisfaction

88. Scott & White Healthcare: opening up and embracing change to improve performance

89. The path to a high performance U.S. health system: a 2020 vision and the policies to pave the way

90. St. Luke's Medical Center: bottom-up approach to quality improvement in pneumonia care