21. That pesky human factor Author(s): Deutsch, Ellen S., author Publication: [Harrisburg, Pennsylvania] : Pennsylvania Patient Safety Authority, June 2016 Subject(s): ErgonomicsMedical Errors -- prevention & controlPatient SafetySystems AnalysisEquipment DesignHumansPennsylvaniaUnited States
22. Handoff communications: a systems approach Author(s): Gardner, Lea Anne, author Publication: [Harrisburg, Pennsylvania] : Pennsylvania Patient Safety Authority, March 2017 Subject(s): CommunicationPatient Handoff -- organization & administrationSystems AnalysisMedical Errors -- prevention & controlPatient SafetyPatient TransferRisk ManagementHumansPennsylvaniaUnited States
