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21. The Hospital at Home model: bringing hospital-level care to the patient

22. Supporting patients through serious illness and the end of life: Sutter Health's AIM model

23. Managing patient access and flow in the emergency department to improve patient safety

24. Be prepared: reducing nursing home transfers near end of life

25. The building blocks of high-performing primary care: lessons from the field

26. Taking it to the next level: using innovative strategies to expand options for self-direction

28. Experienced voices: what do dual eligibles want from their care? : insights from focus groups with older adults enrolled in both Medicare and Medicaid

29. State estimates of limited English proficiency (LEP) by health insurance status