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2. Brigham and Women's Hospital: "moving the needle" takes people, processes, and leadership

3. Dedicated surgical care improvement team guides changes at Reid Hospital and Health Care Services

4. Gaston Memorial Hospital: driving quality improvement with data, guidelines, and real-time feedback

5. Hutcheson Medical Center: focusing on personal interactions

6. Holland Hospital: pneumonia care by hardwiring process enhancements

7. Kettering and Sycamore Medical Centers: committing resources to surgical quality

8. Munson Medical Center: constant focus on patient satisfaction

9. Parkwest Medical Center: focusing on patient and staff satisfaction

10. Ridgeview Medical Center: service line structure lays groundwork for surgical care improvement