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1. Strategic restructuring for community clinics: options and examples

3. Brigham and Women's Hospital: "moving the needle" takes people, processes, and leadership

4. Dedicated surgical care improvement team guides changes at Reid Hospital and Health Care Services

5. Gaston Memorial Hospital: driving quality improvement with data, guidelines, and real-time feedback

6. Hutcheson Medical Center: focusing on personal interactions

7. Holland Hospital: pneumonia care by hardwiring process enhancements

8. Kettering and Sycamore Medical Centers: committing resources to surgical quality

9. Munson Medical Center: constant focus on patient satisfaction

10. Parkwest Medical Center: focusing on patient and staff satisfaction