1. Managing patient access and flow in the emergency department to improve patient safety Publication: [Harrisburg, Pa.] : Pennsylvania Patient Safety Authority, c2010 Subject(s): Efficiency, OrganizationalEmergency Service, Hospital -- trendsHealth Services AccessibilityProcess Assessment (Health Care) -- standardsSafety Management -- organization & administrationCommunicationCrowdingEmergency Service, Hospital -- utilizationForecastingPatient SatisfactionRisk ManagementTime FactorsTriage -- methodsHumansUnited States