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Start Over Subjects Benchmarking ✖Remove constraint Subjects: Benchmarking Subjects Organizational Case Studies ✖Remove constraint Subjects: Organizational Case Studies Subjects Patient Satisfaction ✖Remove constraint Subjects: Patient Satisfaction

1. Duke University Hospital: organizational and tactical strategies to enhance patient satisfaction

Publication:
New York, N.Y. : Commonwealth Fund, [2008]
Subject(s):
Benchmarking
Hospitals, University
Organizational Case Studies
Organizational Innovation
Patient Satisfaction
Employee Incentive Plans
Forecasting
Leadership
Process Assessment (Health Care)
Quality Assurance, Health Care
Quality Indicators, Health Care -- statistics & numerical data
Quality Indicators, Health Care -- trends
Humans
North Carolina
United States

2. Brigham and Women's Hospital: "moving the needle" takes people, processes, and leadership

Publication:
New York, N.Y. : Commonwealth Fund, [2008]
Subject(s):
Benchmarking
Hospitals, Voluntary
Leadership
Organizational Case Studies
Organizational Innovation
Patient Satisfaction
Health Care Surveys
Process Assessment (Health Care)
Quality Assurance, Health Care
Quality Indicators, Health Care -- statistics & numerical data
Humans
Massachusetts
United States

3. Hutcheson Medical Center: focusing on personal interactions

Publication:
New York, N.Y. : Commonwealth Fund, [2008]
Subject(s):
Benchmarking
Clinical Protocols
Data Collection
Hospitals, Community
Hospitals, Voluntary
Organizational Case Studies
Organizational Innovation
Patient Satisfaction
Professional-Patient Relations
Information Dissemination
Leadership
Models, Organizational
Nursing Care
Organizational Culture
Quality Assurance, Health Care -- organization & administration
Quality Indicators, Health Care -- statistics & numerical data
Humans
Georgia
United States

5. Munson Medical Center: constant focus on patient satisfaction

Author(s):
Silow-Carroll, Sharon, author
Publication:
[New York, N.Y.] : Commonwealth Fund, December 2008
Subject(s):
Benchmarking
Continuity of Patient Care -- organization & administration
Hospitals, Voluntary
Organizational Case Studies
Patient Satisfaction
Professional-Patient Relations
Total Quality Management
Health Care Surveys
Nursing Staff, Hospital -- supply & distribution
Patient Care Team
Personnel Staffing and Scheduling
Quality Assurance, Health Care
Workload -- standards
Humans
Michigan
United States