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1. Luther Midelfort Mayo Health System: laying tracks for success

2. Duke University Hospital: organizational and tactical strategies to enhance patient satisfaction

3. Brigham and Women's Hospital: "moving the needle" takes people, processes, and leadership

4. Community Care of North Carolina: building community systems of care through state and local partnerships

5. Gaston Memorial Hospital: driving quality improvement with data, guidelines, and real-time feedback

6. Gundersen Lutheran Health System: performance improvement through partnership

7. Henry Ford Health System: a framework for system integration, coordination, collaboration, and innovation

8. Hutcheson Medical Center: focusing on personal interactions

10. Munson Medical Center: constant focus on patient satisfaction