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- Aiming higher for health system performance: a profile of seven states that perform well on the Commonwealth Fund's 2009 state scorecard1
- Aiming higher: results from a state scorecard on health system performance, 20091
- Brigham and Women's Hospital: "moving the needle" takes people, processes, and leadership1
- Duke University Hospital: organizational and tactical strategies to enhance patient satisfaction1
- Gaston Memorial Hospital: driving quality improvement with data, guidelines, and real-time feedback1
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