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31. Parkwest Medical Center: focusing on patient and staff satisfaction

32. Scott & White Healthcare: opening up and embracing change to improve performance

33. The path to a high performance U.S. health system: a 2020 vision and the policies to pave the way

34. Securing a healthy future: the Commonwealth Fund State Scorecard on Child Health System Performance : 2011

35. St. Mary's Health Center: focus on core measures improves quality

36. What keeps facilities from implementing best practices to prevent wrong-site surgery?: barriers and strategies for overcoming them