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11. Duke University Hospital: organizational and tactical strategies to enhance patient satisfaction

12. Brigham and Women's Hospital: "moving the needle" takes people, processes, and leadership

13. Community Care of North Carolina: building community systems of care through state and local partnerships

14. Gaston Memorial Hospital: driving quality improvement with data, guidelines, and real-time feedback

15. Gundersen Lutheran Health System: performance improvement through partnership

16. A high performance health system for the United States: an ambitious agenda for the next president

17. Henry Ford Health System: a framework for system integration, coordination, collaboration, and innovation

18. High performance health care for vulnerable populations: a policy framework for promoting accountable care in Medicaid

19. Health care in the two Americas: findings from the Scorecard on State Health System Performance for Low-Income Populations, 2013

20. Near-miss event analysis enhances the barcode medication administration process