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1. Trendspotting: how IT triggers better care in nursing homes

4. Reinventing health care delivery: innovation and improvement behind the scenes

5. Luther Midelfort Mayo Health System: laying tracks for success

6. Marshfield Clinic: health information technology paves the way for population health management

7. Evaluation of the Medi-Cal Plan/Practice Improvement Project: executive summary

11. Creating a culture for innovation and risk taking in transformative times

13. Duke University Hospital: organizational and tactical strategies to enhance patient satisfaction

14. Brigham and Women's Hospital: "moving the needle" takes people, processes, and leadership

15. Confronting costs: stabilizing U.S. health spending while moving toward a high performance health care system

16. Early adopters of the accountable care model: a field report on improvements in health care delivery

17. Flowers Hospital: nearing perfection on core measures

18. Gaston Memorial Hospital: driving quality improvement with data, guidelines, and real-time feedback

19. Geisinger Health System: achieving the potential of system integration through innovation, leadership, measurement, and incentives

20. Gundersen Lutheran Health System: performance improvement through partnership

21. HealthPartners: consumer-focused mission and collaborative approach support ambitious performance improvement agenda

22. Henry Ford Health System: a framework for system integration, coordination, collaboration, and innovation

23. Hutcheson Medical Center: focusing on personal interactions

24. Holland Hospital: pneumonia care by hardwiring process enhancements

25. Kaiser Permanente: bridging the quality divide with integrated practice, group accountability, and health information technology

26. Adoption of patient tracking systems among hospital emergency rooms in California

28. Successful strategies for increasing enrollment in California's Low Income Health Program (LIHP)

30. How to make change happen in general practice

32. Ridgeview Medical Center: service line structure lays groundwork for surgical care improvement

33. Scott & White Healthcare: opening up and embracing change to improve performance

34. Recommended core measures for evaluating the patient-centered medical home: cost, utilization, and clinical quality

35. The role of Medicaid managed care in health delivery system innovation

36. St. Charles Hospital: improving surgical care through best-practice literature and order sets