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23. Culture change in nursing homes: how far have we come? : findings from the Commonwealth Fund 2007 National Survey of Nursing Homes

24. Carolinas Medical Center: demonstrating high quality in the public sector

25. HealthPartners: consumer-focused mission and collaborative approach support ambitious performance improvement agenda

27. Hutcheson Medical Center: focusing on personal interactions

28. Kaiser Permanente: bridging the quality divide with integrated practice, group accountability, and health information technology

29. Hill Physicians Medical Group: independent physicians working to improve quality and reduce costs