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1. Workflow redesign: a model for California clinics

2. Survey compares adult and pediatric chronic condition management in primary care practices

3. Palliative care in the outpatient setting: a comparative effectiveness report : final report

4. Managing patient access and flow in the emergency department to improve patient safety

5. The building blocks of high-performing primary care: lessons from the field

7. Experienced voices: what do dual eligibles want from their care? : insights from focus groups with older adults enrolled in both Medicare and Medicaid

8. Organizing for higher performance: case studies of organized delivery systems : series overview, findings, and methods

9. Public views on U.S. health system organization: a call for new directions

10. Rhode Island's Pediatric Practice Enhancement Project: parents helping parents and practitioners