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31. National Scorecard on U.S. Health System Performance: technical report

32. Munson Medical Center: constant focus on patient satisfaction

33. Public reporting and transparency

34. Parkwest Medical Center: focusing on patient and staff satisfaction

35. Scott & White Healthcare: opening up and embracing change to improve performance

36. The path to a high performance U.S. health system: a 2020 vision and the policies to pave the way

37. Securing a healthy future: the Commonwealth Fund State Scorecard on Child Health System Performance : 2011

38. St. Mary's Health Center: focus on core measures improves quality

39. What keeps facilities from implementing best practices to prevent wrong-site surgery?: barriers and strategies for overcoming them