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22. Learning from high performance health systems around the globe: invited testimony : Senate Health, Education, Labor, and Pensions Committee hearing on "Health Care Coverage and Access : Challenges and Opportunities"

24. Hutcheson Medical Center: focusing on personal interactions

25. The Hospital at Home model: bringing hospital-level care to the patient

26. Supporting patients through serious illness and the end of life: Sutter Health's AIM model

28. Managing patient access and flow in the emergency department to improve patient safety

29. Be prepared: reducing nursing home transfers near end of life

30. The building blocks of high-performing primary care: lessons from the field