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12. Directory assistance: maintaining reliable provider directories for health plan shoppers

13. Is there a doctor in the house?: physician liability fears and quality of care in nursing homes

14. Improving end-of-life care in California's nursing homes

16. Patient flow in the ED: phase II--diagnostic evaluation through disposition decision

17. Integrating health services for people with co-occurring mental health and substance use disorders

18. Employer health benefits: 1999 annual survey

19. Bending the curve: options for achieving savings and improving value in U.S. health spending