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31. Parkwest Medical Center: focusing on patient and staff satisfaction

32. Ridgeview Medical Center: service line structure lays groundwork for surgical care improvement

33. Parkview Medical Center: underscoring the importance of communication on pneumonia care

34. St. Mary's Health Center: focus on core measures improves quality

35. St. Charles Hospital: improving surgical care through best-practice literature and order sets

36. St. Luke's Medical Center: bottom-up approach to quality improvement in pneumonia care