1. Munson Medical Center: constant focus on patient satisfaction Author(s): Silow-Carroll, Sharon, author Publication: [New York, N.Y.] : Commonwealth Fund, December 2008 Subject(s): BenchmarkingContinuity of Patient Care -- organization & administrationHospitals, VoluntaryOrganizational Case StudiesPatient SatisfactionProfessional-Patient RelationsTotal Quality ManagementHealth Care SurveysNursing Staff, Hospital -- supply & distributionPatient Care TeamPersonnel Staffing and SchedulingQuality Assurance, Health CareWorkload -- standardsHumansMichiganUnited States
