1. Handoff communications: a systems approach Author(s): Gardner, Lea Anne, author Publication: [Harrisburg, Pennsylvania] : Pennsylvania Patient Safety Authority, March 2017 Subject(s): CommunicationPatient Handoff -- organization & administrationSystems AnalysisMedical Errors -- prevention & controlPatient SafetyPatient TransferRisk ManagementHumansPennsylvaniaUnited States