HealthPartners: consumer-focused mission and collaborative approach support ambitious performance improvement agenda
- Collection:
- Health Policy and Services Research
- Series Title(s):
- Case study. Organized health care delivery system
- Contributor(s):
- McCarthy, Douglas. Mueller, Kimberly. Tillmann, Ingrid. Commonwealth Fund.
- Publication:
- [New York, NY] : Commonwealth Fund, [2009]
- Language(s):
- English
- Format:
- Text
- Subject(s):
- Community Participation Health Maintenance Organizations -- organization & administration Interinstitutional Relations Organizational Case Studies Organizational Innovation Quality Assurance, Health Care -- organization & administration Cooperative Behavior Electronic Health Records Group Practice -- organization & administration Models, Organizational Organizational Culture Organizations, Nonprofit -- organization & administration Humans United States
- Genre(s):
- Technical Report
- Abstract:
- HealthPartners is the nation's largest nonprofit, consumer-governed health care organization, providing health and dental care and coverage to more than 1 million individuals in Minnesota and surrounding states. Key factors driving HealthPartners' performance are a consumer-focused mission; a regional focus, scale, and scope integrating a broad range of services; strategic use of electronic health records to support care redesign; and a culture of continuous improvement. A comprehensive model for improvement includes setting ambitious targets for health system transformation; measuring what is important in order to optimize care; agreeing on best care practices and supporting improvement at the clinic level; aligning incentives with goals; and making results transparent internally and externally. HealthPartners' experience suggests that a nonprofit health plan market oriented to physician group practice--supported by collaborative measurement, improvement, and reporting structures--creates a community environment that helps each participant achieve objectives more effectively.
- Copyright:
- Reproduced with permission of the copyright holder. Further use of the material is subject to CC BY license. (More information)
- Illustrations:
- Illustrations
- NLM Unique ID:
- 101537919 (See catalog record)
- Permanent Link:
- http://resource.nlm.nih.gov/101537919