Vital Signs. Location: Jefferson City, Mo. Type: Faith-based, full-service hospital, part of the not-for-profit SSM Health Care system. Beds: 167. Distinction: Top 1 percent (with a score of 97.9% compliance) in composite of 24 process-of-care quality measures, among more than 2,000 hospitals--about half of U.S. acute-care hospitals--eligible for the analysis. Timeframe: January through December 2007. See Appendix A for full methodology. This case study describes the strategies and factors that appear to contribute to high adherence to process-of-care, "core" measures at St. Mary's Health Center. It is based on information obtained from interviews with key hospital personnel and materials provided by the hospital from October 2008 through March 2009.
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