Brigham and Women's Hospital: "moving the needle" takes people, processes, and leadership
- Collection:
- Health Policy and Services Research
- Series Title(s):
- Case study. High-performing health care organization
- Contributor(s):
- Edwards, Jennifer. Commonwealth Fund.
- Publication:
- New York, N.Y. : Commonwealth Fund, [2008]
- Language(s):
- English
- Format:
- Text
- Subject(s):
- Benchmarking Hospitals, Voluntary Leadership Organizational Case Studies Organizational Innovation Patient Satisfaction Health Care Surveys Process Assessment (Health Care) Quality Assurance, Health Care Quality Indicators, Health Care -- statistics & numerical data Humans Massachusetts United States
- Genre(s):
- Technical Report
- Abstract:
- Vital Signs. Location: Boston, Mass. Type: Nonprofit teaching hospital, affiliated with Harvard Medical School and a member of the Partners HealthCare System, an integrated health care delivery system that includes Massachusetts General Hospital and other Boston-area facilities. Beds: 777. Distinction: Top 5 percent of more than 700 large hospitals (300+ beds) in the portion of patients who gave a rating of 9 or 10 out of 10 when asked how they rate the hospital overall. Timeframe: October 2006 through June 2007. To be included, hospitals must have reported at least 300 surveys. See the Appendix for full methodology. This case study describes the strategies and factors that appear to contribute to high patient satisfaction at Brigham and Women's Hospital. It is based on information obtained from interviews with key hospital personnel and materials provided by the hospital during September 2008.
- Copyright:
- Reproduced with permission of the copyright holder. Further use of the material is subject to CC BY license. (More information)
- Illustrations:
- Illustrations
- NLM Unique ID:
- 101530750 (See catalog record)
- Permanent Link:
- http://resource.nlm.nih.gov/101530750