Duke University Hospital: organizational and tactical strategies to enhance patient satisfaction
- Collection:
- Health Policy and Services Research
- Series Title(s):
- Case study. High-performing health care organization
- Contributor(s):
- Silow-Carroll, Sharon. Commonwealth Fund.
- Publication:
- New York, N.Y. : Commonwealth Fund, [2008]
- Language(s):
- English
- Format:
- Text
- Subject(s):
- Benchmarking Hospitals, University Organizational Case Studies Organizational Innovation Patient Satisfaction Employee Incentive Plans Forecasting Leadership Process Assessment (Health Care) Quality Assurance, Health Care Quality Indicators, Health Care -- statistics & numerical data Quality Indicators, Health Care -- trends Humans North Carolina United States
- Genre(s):
- Technical Report
- Abstract:
- Vital Signs. Location: Durham, N.C. Type: Academic medical center, affiliated with Duke University and part of the not-for-profit Duke University Health System. Beds: 924. Distinction: Top 5 percent of more than 700 large hospitals (300+ beds) in the portion of patients who gave a rating of 9 or 10 out of 10 when asked how they rate the hospital overall. Timeframe: October 2006 through June 2007. To be included, hospitals must have reported at least 300 surveys. See the Appendix for full methodology. This case study describes the strategies and factors that appear to contribute to high patient satisfaction at Duke University Hospital. It is based on information obtained from interviews with key hospital personnel and materials provided by the hospital during August and September 2008.
- Copyright:
- Reproduced with permission of the copyright holder. Further use of the material is subject to CC BY license. (More information)
- Illustrations:
- Illustrations
- NLM Unique ID:
- 101530749 (See catalog record)
- Permanent Link:
- http://resource.nlm.nih.gov/101530749